As many organizations around the world are adopting Microsoft Teams as their enterprise communication and collaboration platform, the demand of IP desktop phones continues to be strong as companies replace their aging PBX phones in place of newer Teams certified IP Phones. Teams calling plans are now available in more countries and Direct Routing can be used virtually anywhere with a certified SBC. To ensure the best possible call quality when deploying Teams Phone system, QoS can be implemented so that the network is optimized for audio and/or video calling. Microsoft provides detailed documentation on how to implement QoS in teams and in this blogpost, we look at how it works with Teams certified IP Phones such as the Poly CCX family shown on the left. Click here for the complete list of devices.
Just last Friday Microsoft announced in their blog page https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Microsoft-Teams-is-now-a-complete-meeting-and-calling-solution/ba-p/236042 that MS Teams now has all the meetings and calling functionality of Skype for Business Online. The article describes how MSTeams is now a complete meeting and calling solution and a Teams Conferencing Gateway, which allows you to use existing Skype for Business certified SIP-based phones with Teams; and USB HID Support for Teams, enabling customers to answer, end calls and control mute and volume using USB peripherals. In addition, cloud video interop services to support Teams meetings with existing VTC systems are underway with offerings from Pexip, Polycom, and Blue Jeans to be generally available later this calendar year. Of course this does not mean that the roadmap has been competed as there are additional features coming in Q4 of this year as can be seen in the MS Roadmap available here: http://aka.ms/skype2teamsroadmap. The purpose of this blog post is to serve as an add-on to go into detail the configuration of the O365 tenant to allow for calls to work between MSTeams and Skype for Business users.
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