In this blog post, we go over the procedure on how to analyze call and meeting quality for Microsoft Teams Room Android or Windows devices. The Microsoft Teams Admin Center (TAC) has the ability to allow administrators to perform Call Analytics that provides detailed information about calls and meetings for Teams Room devices. It includes data on devices, networks, connectivity, and call quality. This is especially useful for troubleshooting poor call quality for specific devices, isolate problem areas (e.g., network issues, firewall blockage, proxy delays and other latency problems). Sometimes during a particular meeting, users may experience inaudible or broken audio as well as video freezing or no video at all. Call analytics is one of the best tools available to determine the root causes. |
- Average round-trip time
- Maximum round-trip time
- Average jitter
- Maximum jitter
- Average packet loss rate
- Maximum packet loss rate
If these values do not meet the minimum requirements as stated in the documentation https://learn.microsoft.com/en-us/skypeforbusiness/optimizing-your-network/media-quality-and-network-connectivity-performance, then we can look further into network related issues such as over congested network, faulty network cables or switches/routers as well as firewall and proxy latency issues
It is also a good practice to review the bandwidth requirements for Teams calls here: https://learn.microsoft.com/en-us/microsoftteams/prepare-network
Administrators may also obtain even more detailed analytics from the Advanced tab including the hardware details and even more network related data as shown below: