 | Microsoft Teams devices running Android are required to be certified under one of the active Certification Programs. These programs cover various device categories, including Teams Phones, Teams Rooms on Android (including touch consoles), and Teams Panels.The certification process and lifecycle of devices are managed by their respective Original Equipment Manufacturers (OEMs). Microsoft supports only those devices certified under these programs. In this post we cover the details of the certification lifecycle for the HP Poly family of Android based video collaboration bars and modular room systems as well as for IP Phones |
Teams Application Version Requirements
Microsoft Teams applications on Android devices operate under the Modern Lifecycle Policy. Updates for these applications are distributed through the Teams Admin Center (TAC) or Teams Rooms Pro Management Portal (PMP). It is strongly recommended that devices are set to auto-update to ensure uninterrupted functionality. Customers who opt for manual updates must ensure that they install the latest application versions to maintain stability and security. The support for Teams applications is limited to the latest and the penultimate (latest-1) versions. Customers encountering defects must update to the latest version to obtain fixes. In the Teams Admin Center (TAC), automatic updates cannot be turned off and can only be deferred to a maximum of 60 days depending on which update phase is selected for the device:
Microsoft Teams applications on Android devices operate under the Modern Lifecycle Policy. Updates for these applications are distributed through the Teams Admin Center (TAC) or Teams Rooms Pro Management Portal (PMP). It is strongly recommended that devices are set to auto-update to ensure uninterrupted functionality. Customers who opt for manual updates must ensure that they install the latest application versions to maintain stability and security. The support for Teams applications is limited to the latest and the penultimate (latest-1) versions. Customers encountering defects must update to the latest version to obtain fixes. In the Teams Admin Center (TAC), automatic updates cannot be turned off and can only be deferred to a maximum of 60 days depending on which update phase is selected for the device:
- Validation: This option is best for lab or test devices on which you can carry out any validation you need to perform. Devices in this phase start updating as soon as the latest software version is released and finish updating within the first 15 days (0 to 15 days).
- General: This is the default option for newly onboarded devices and is best for most of your general-purpose devices. Devices in this phase start updating as soon as 16th day since latest software version was released and finish updating by 45th day (16 to 45 days).
- Final: This option is best for devices used by VIPs and in large settings after large-scale validation is complete. Devices in this phase start updating as soon as 46th day since latest software version was released and finish updating by 60th day (46 to 60 days).
Android OS and Firmware Support
Teams devices on Android rely on operating system and firmware updates provided by OEM partners. These updates undergo Microsoft certification before being made available in TAC or PMP. Devices must operate on certified versions to remain eligible for technical support and defect rectifications. The support cycles for Android operating system versions are aligned with Google's support cycles. Below is an overview of the supported Android OS versions for Teams devices:
Teams devices on Android rely on operating system and firmware updates provided by OEM partners. These updates undergo Microsoft certification before being made available in TAC or PMP. Devices must operate on certified versions to remain eligible for technical support and defect rectifications. The support cycles for Android operating system versions are aligned with Google's support cycles. Below is an overview of the supported Android OS versions for Teams devices:
HP Poly Teams Rooms on Android Support Lifecycle
As technology evolves, so do the products and solutions OEMs rely on for seamless video collaboration. HP's Poly VideoOS has been at the forefront of this evolution, offering robust solutions for video conferencing through its first and second-generation Teams Room on Android devices.
First Gen vs. Second Gen Devices
Transition to Android 13
Why Android 13? Android 13 offers a longer runway for maintaining certification with video app partners like Microsoft Teams, and other meeting platforms. This is important since Microsoft has already announced end-of-certification dates for devices running Android 10. Poly VideoOS 5, based on Android 13, will be accessible through Poly Lens, the support portal, or the management platforms of certified app partners once released planned in mid-2025.
Certification and Customer Impact
End of Certification: Devices running Android 10 will no longer be certified by partners like Microsoft after September 2025. However, this change does not impact the performance or registration capabilities of first-gen devices. Organizations who have already purchased first-gen devices should note that these devices will continue to operate normally for an additional two years following the expiration of certification as Microsoft is committed to supporting the latest version of the Teams devices applications on certified devices for a span of two (2) years after the certification period concludes. Therefore first-gen devices will continue to work and be supported until September 2027. Beyond this date, it is highly recommended to replace these devices to ensure ongoing Teams meeting experiences and hardware/software support.
What about MDEP?
The Microsoft Device Ecosystem Platform (MDEP) is an Android-based platform built on the Android Open Source Project (AOSP). It enables device manufacturers and developers to create innovative solutions while leveraging Microsoft’s security, trust, and management features. Key highlights include:
HP Poly Teams Android Phones
The CCX and Trio C60 phones have moved to PVOS 9.x.x and will focus support on primary app partners Microsoft and Zoom. These phones will update to Android 12 and provide a current-gen platform for partner application development. The PVOS 9.0 update is supported from any previous PVOS or UC Software version, but downgrading to pre-9.0 PVOS or UCS versions will become unavailable.
Additionally, the certification end dates for Android OS versions are based on the release date plus five years. For example, the certification end date for Android 12 devices is now August 15, 2027. The Microsoft support end date for CCX and Trio C60 phones on Android 12 will be August 15, 2029.
Note that PVOS 9.1.0 is the version that supports the new AOSP Intune device management replacing Android Device Administrator. After upgrading to PVOS 9.1.0, it becomes the new minimum software version due to changes in the phone’s Android OS and the introduction of new Teams applications for AOSP device management. Refer to this earlier blogpost for more details on how to prepare for this new capability.
Important! Before updating to PVOS9.1, it is strongly recommended to update the Teams App to version 1449/1.0.94.2025084203
using the Teams Admin Center as shown. This fixes issues that were present prior to this app release. For more information, please refer to https://info.lens.poly.com/blog/2025/03/18/ms-aosp
As technology evolves, so do the products and solutions OEMs rely on for seamless video collaboration. HP's Poly VideoOS has been at the forefront of this evolution, offering robust solutions for video conferencing through its first and second-generation Teams Room on Android devices.
First Gen vs. Second Gen Devices
- First Generation Devices: Released between 2019 and 2021, these devices include Poly Studio X30, Studio X50, Studio X70, and G7500 as well as the TC8 touch controller. They all share a common processor and run Poly VideoOS, which uses Android 10 as its core foundation.
- Second Generation Devices: Launched in 2023, these devices feature a more powerful processor and include Poly Studio X32, Studio X52, Studio X72, and Studio G62 as well as the TC10 touch controller. These devices will support a future Poly VideoOS version which uses Android 13 as its core foundation.
Transition to Android 13
Why Android 13? Android 13 offers a longer runway for maintaining certification with video app partners like Microsoft Teams, and other meeting platforms. This is important since Microsoft has already announced end-of-certification dates for devices running Android 10. Poly VideoOS 5, based on Android 13, will be accessible through Poly Lens, the support portal, or the management platforms of certified app partners once released planned in mid-2025.
Certification and Customer Impact
End of Certification: Devices running Android 10 will no longer be certified by partners like Microsoft after September 2025. However, this change does not impact the performance or registration capabilities of first-gen devices. Organizations who have already purchased first-gen devices should note that these devices will continue to operate normally for an additional two years following the expiration of certification as Microsoft is committed to supporting the latest version of the Teams devices applications on certified devices for a span of two (2) years after the certification period concludes. Therefore first-gen devices will continue to work and be supported until September 2027. Beyond this date, it is highly recommended to replace these devices to ensure ongoing Teams meeting experiences and hardware/software support.
What about MDEP?
The Microsoft Device Ecosystem Platform (MDEP) is an Android-based platform built on the Android Open Source Project (AOSP). It enables device manufacturers and developers to create innovative solutions while leveraging Microsoft’s security, trust, and management features. Key highlights include:
- Introduction of hardware-based attestation for enhanced device security.
- Integration with Microsoft Intune to enable zero-trust principles.
- Support for diverse hardware configurations, making it highly adaptable.
HP Poly Teams Android Phones
The CCX and Trio C60 phones have moved to PVOS 9.x.x and will focus support on primary app partners Microsoft and Zoom. These phones will update to Android 12 and provide a current-gen platform for partner application development. The PVOS 9.0 update is supported from any previous PVOS or UC Software version, but downgrading to pre-9.0 PVOS or UCS versions will become unavailable.
Additionally, the certification end dates for Android OS versions are based on the release date plus five years. For example, the certification end date for Android 12 devices is now August 15, 2027. The Microsoft support end date for CCX and Trio C60 phones on Android 12 will be August 15, 2029.
Note that PVOS 9.1.0 is the version that supports the new AOSP Intune device management replacing Android Device Administrator. After upgrading to PVOS 9.1.0, it becomes the new minimum software version due to changes in the phone’s Android OS and the introduction of new Teams applications for AOSP device management. Refer to this earlier blogpost for more details on how to prepare for this new capability.
Important! Before updating to PVOS9.1, it is strongly recommended to update the Teams App to version 1449/1.0.94.2025084203
using the Teams Admin Center as shown. This fixes issues that were present prior to this app release. For more information, please refer to https://info.lens.poly.com/blog/2025/03/18/ms-aosp
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